WE KNOW HOW IMPORTANT IT IS FOR YOUR ITEMS TO ARRIVE AS SOON AS POSSIBLE,SO PLEASE REVIEW THE SHIPPING INFORMATION BELOW:
WE SHIP ALL ORDERS VIA USPS.
*YOU WILL RECEIVE A SHIPMENT CONFIRMATION EMAIL WITH TRACKING INFORMATION, ONCE YOUR PACKAGE HAS BEEN SHIPPED. PLEASE ALLOW UP TO 12-24 HOURS FOR YOUR TRACKING INFORMATION TO BE UPDATED IN THE USPS SORTING FACILITY.
TRANSIT TIME: (FROM DATE OF SHIPMENT)
NEW YORK TRI-STATE AREA: 1-3 BUSINESS DAYS
ALL OTHER U.S STATES: 3-5 BUSINESS DAYS
- ORDERS PLACED BEFORE 6PM MONDAY - FRIDAY EASTERN TIME WILL BE SHIPPED OUT FOLLOWING BUSINESS DAY BEFORE NOON. ORDERS PLACED AFTER 6PM, PLEASE ALLOW 1 BUSINESS DAY FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.
INTERNATIONAL: 6-10 BUSINESS DAYS
- WE SHIP WORLDWIDE. ALL APPLICABLE CUSTOM FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOM AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF YOUR ORDER DIRECTLY ON THE PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOM AGENTS TO RELEASE YOUR PACKAGE. IN RARE OCCASIONS CUSTOM AGENTS MAY DELAY DELIVERY OF SOME PACKAGES.
PLEASE NOTE: AS A PRE-CAUTION PLEASE MAKE SURE THAT ALL INFORMATION UNDER SHIPPING IS CORRECT BEFORE FINALIZING YOUR ORDER. SHIPPING INFORMATION CAN NOT BE UPDATED OR CHANGED ONCE THE ORDER HAS BEEN COMPLETED AND SHIPPED. ALL SHIPMENTS RETURNED BACK TO US DUE TO INCOMPLETE/INVALID SHIPPING ADDRESS ARE SUBJECT TO A RETURN SHIPPING FEE WHICH WILL BE DEDUCTED FROM YOUR REFUND. WE ARE NOT LIABLE FOR RETURN TO SENDER FEES. AURA ZALEZ CARRIES LIMITED QUANTITY IN EACH ONE OF ITS ITEMS, THEREFORE WE DO NOT ACCEPT ANY RETURNS/EXCHANGES. IF YOU RECEIVED AN ITEM IN ERROR OR IF YOU HAVE ANY QUESTIONS REGARDING THE STATUS OF YOUR ORDER PLEASE CONTACT CUSTOMER SUPPORT AT [email protected] FOR ASSISTANCE.
